Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

 For your convenience, "medical admit" appointments are available. A "medical admit" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to "medical admit" your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and  discharge instructions will be reviewed with you at the time of pickup.

 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For these reasons we ask you have your pet on leash or in a carrier when entering the waiting room area of the clinic.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard,  cash, personal checks and Care Credit.